Able to hear the audio of a stream but cannot see the video.


The player being used is too old to play this file.
Go to the following site to download Windows Media Player 9 or higher.


  1. Windows Media Player 8 will not work and should be upgraded to
    version 9 or higher.
  2. It is possible to view this content with Windows Media Player 7.1.
    To do so the correct codecs must be installed on your computer.
    The Player will download
    the correct codecs automatically if you
    are logged on as an administrator.



Receive the following error message:

Windows Media Player cannot play the file because the specified protocol
is not supported. In the Open URL dialog, try opening the file using a different
transport protocol (for example, ‘mms:’ or 'http:')

Possible solutions:

  1. Make sure Windows Media Video File is selected as a File Type in the Options dialogue box.
    Open Windows Media Player -> choose Tools menu -> Options -> File Types tab -> make sure "wmv" is checked.
  2. Re-install Windows Media Player from this site.
  3. If you have a firewall running on your computer you may need to set it up
    to allow internet traffic from our server “”. Naming this server
    as a trusted site will allow streaming video files through. Check the firewall
    documentation for instructions.
  4. If you have a router at home (wireless or hardwired) it may have an internal
    firewall that is blocking internet traffic from streaming media servers.
    Try unplugging the router and plug directly into your Cable or DSL modem.
    If you can play the file without being plugged into the router check the
    manufacturer’s documentation for instructions on allowing traffic from a
    specific internet site (in this case “”).